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Manage payees for bill payments or Interac e-Transfer

  • Updated

Add or remove payees for bill payments or Interac e-Transfer® from the Payments tab in the Neo app or website.

How to add a payee for bill payments

To add a payee for bill payments, go to the Payments tab and select Pay a bill on the Neo app or website. Pay bills from your Neo Everyday account after adding a payee. If your payee is American Express (AMEX), then use a different payment method.

Neo app

  1. Log in to the Neo app
  2. Tap Payments and select Pay a bill
  3. Select a payee, then tap Add a payee

Web

  1. Log in to member.neofinancial.com
  2. Click on Payments and select Pay a bill from the left-side menu
  3. Select Search for a payee, then click on Add a payee

You can’t pay bills from a Neo High-Interest Savings account.

How to remove a payee for bill payments

To remove a payee for bill payments, go to the Payments and select Manage payees on the Neo app or website.

Neo app

  1. Log in to the Neo app
  2. Tap Payments and select Manage payees
  3. Tap See all then select Bills
  4. Select the payee and tap the three dots icon
  5. Tap Delete

Web

  1. Log in to member.neofinancial.com
  2. Click on Payments from the left-side menu
  3. Click on Manage payees, then select Bills
  4. Select the payee and click on the three dots icon
  5. Select Delete

How to add a contact for Interac e-Transfer®

To add a contact for Interac e-Transfer®, go to the Payments tab, select See all (on the Neo app) or Show all (on the website) then select Add a contact. Send or receive an Interac e-Transfer® after adding a contact.

Neo app

  1. Log in to the Neo app
  2. Tap Payments and select See all
  3. Tap Add a contact then select Create or Import from phone

Web

  1. Log in to member.neofinancial.com
  2. Click on Payments from the left-side menu
  3. Click on Manage payees, then select Add a contact

How to remove a contact for Interac e-Transfer®

To remove a contact for Interac e-Transfer®, go to the Payments tab, select See all (on the Neo app) or Show all (on the website). 

Neo app

  1. Log in to the Neo app
  2. Tap Payments and select See all
  3. Tap the contact name and select the three dots icon
  4. Tap Delete

Web

  1. Log in to member.neofinancial.com
  2. Click on Payments from the left-side menu
  3. Click on Manage payees, then select the contact name
  4. Click on the three dots icon and select Delete

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