If you're interested in getting a different credit card, you have the option to open multiple credit accounts or switch your current credit card. The steps for switching your card will depend on the card you're wanting to get.
If you want to go from a secured credit card to a standard credit card, you’ll need to apply for a standard credit card.
Swap to the Neo World Elite® Mastercard or Neo World Mastercard®
The Neo World Elite® Mastercard and Neo World Mastercard® offer more ways to earn cashback.
If you have a Neo Mastercard or Hudson's Bay Mastercard, then you'll see the option to swap your card in the Neo app or website (if you're eligible).
If you swap your card:
- There'll be no changes to your credit limit and APR.
- Your billing cycle will stay the same.
- You can use the same payment information to pay your credit card from an external bank account.
- Your balance will transfer over.
- Your in-progress cashback offers will be reset.
- If you are subscribed to Premium and have active purchase protection, then your protection will carry over to your new card.
- If you are subscribed to Travel perks and have active travel insurance, then your insurance will carry over to your new card.
Eligibility to swap to a Neo World Elite® Mastercard or Neo World Mastercard®
If you're offered the option to swap your card for a Neo World Elite® Mastercard or Neo World Mastercard, you'll still need to meet the eligibility requirements for the new card.
- You're the age of majority in your province
- The new card needs to be available in your province
- You need to meet the income requirements for the new card
We'll let you know what additional information is required when you apply to swap your card.
Swap from the Hudson’s Bay Mastercard
You can seamlessly swap your Hudson's Bay Mastercard to a Neo credit card, including the Neo World Mastercard® or Neo World Elite® Mastercard.
- If you're eligible to switch from a Hudson's Bay Mastercard to a Neo World Mastercard® or Neo World Elite® Mastercard, the option to swap will be available in the Neo app or website.
- You can chat with us to change your Hudson’s Bay Mastercard to a Neo Mastercard. Our team will help you change your card so you can start earning more cashback!
Swap to the Cathay World Elite® Mastercard
To get the Cathay World Elite® Mastercard, you’ll need to apply for a new card. You can then choose to hold multiple cards or close your old account.
Change a secured credit card to a standard credit card
Neo will send you an email if you're eligible for a standard credit card. To swap from a secured credit card to a standard credit card, all you need to do is apply for a new standard credit card.
Applications for standard credit cards require a credit check. If you're approved for a standard credit card, you can choose to close your secured credit card and withdraw the security funds or keep both your accounts open.