Direct deposits (also known as EFTs or electronic fund transfers) can be made to your Neo Chequing, Neo Everyday, Neo Savings, and Neo High-Interest Savings accounts. Use your account information (account number, transit number, and institution number) to set up direct deposits. You can download a PDF with your account details from your account.
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Go to the Neo Chequing, Neo Everyday, Neo Savings, or Neo High-Interest Savings account details to view the information needed for direct deposits (account number, transit number, and institution number).
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Direct deposits from employers into the Neo Chequing or Neo Everyday account are typically available immediately. In some cases, direct deposits may be held for up to 5 business days for further review.
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Direct deposits into Neo Savings, Neo High-Interest Savings accounts, or JA Money accounts can be held for 3-5 business days.
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You can view the available, pending, and held balances from the account details of each account.
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Chat with us if your transfer has exceeded 5 business days.
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To provide your direct deposit information, you can download a PDF with the account information for your Neo Chequing, Neo Everyday, Neo Savings, or Neo High-Interest Savings accounts (account number, transit number, and institution number). Go to your account details and select Download PDF and share it with your employer, government agencies, or other entities to set up direct deposit.

If a direct deposit didn't land in your account, the sender (such as your employer or payroll provider) may still have your old Neo Everyday account banking details on file.

Neo Everyday account banking details were recently updated as part of a system migration. Deposits sent to your previous account number, transit number, or institution number may not process after May 29, 2026.

Your Neo account is still active. This only affects deposits sent to your previous Neo Everday account details.