A pending transaction is a transaction made with your card that hasn’t been posted yet.
Typically, a pending transaction is posted within 3 business days of the transaction. However, some pre-authorized payments may remain pending for up to 30 days.
How do pending transactions work?
When a transaction is made on your card, it’s initially marked as pending and the amount is deducted from your available credit until the transaction is settled with the merchant. Once settled, the transaction will either be posted or reversed.
If the pending transaction is reversed, the transaction will disappear from your account and you won’t be charged.
Pending transactions can’t be cancelled because they are already authorized on your card.
What’s the processing time for pending transactions?
Pending transactions usually take up to 3 business days to be posted or reversed. However, some transactions (such as pre-authorized payments for car rentals or hotels) may take up to 30 days to settle.
If a pending transaction isn’t settled, then the merchant’s authorization will expire and the transaction amount will be reversed.
Don’t recognize a pending transaction?
If you don't recognize a pending transaction, first confirm if you're able to recognize the transaction. You can't dispute a pending transaction until they are posted to your credit or Neo Everyday account.
Here are some common purchases that may create pending transactions but disappear after sometime:
- Signed up for a subscription: To confirm your card is valid, the merchant may place a temporary pending transaction that will disappear in a few days.
- Added your card to a mobile wallet: To confirm your card is valid, Google or Apple often add a temporary pending transaction of around $3 when you add your card to a mobile wallet. The pending transaction will disappear in a few days.
- Booked a hotel room or car rental: To pre-authorize an amount on your card, the hotel or car rental company may place a pending transaction, which could take up to 30 days to disappear.
Contact the merchant to get help with a resolution, or you can dispute the transaction with us after the pending transaction is posted to your credit or Neo Everyday account.
Can’t cancel a pending transaction
Neo can’t cancel a pending transaction after you’ve made it using Apple Pay, Google Pay, or a physical card. Contact the merchant for further assistance.