Quickly transfer money to and from a Neo Everyday account with Interac e-Transfer®. You can request money from yourself to transfer funds from an external bank account to Neo, or you can send or receive money with friends and family.
Most Interac e-Transfers® take under 30 minutes—and many transfers are nearly instant! Here’s what to do if a transfer is taking longer than 30 minutes.
Send money with Interac e-Transfer®
You need a Neo Everyday account to send money with Interac e-Transfer®. Just go to Payments to send funds. The recipient will receive a notification of the transfer to their phone or email.
Neo app
- Log in to the Neo app
- Go to the Payments tab
- Tap Send and enter the amount
- Select a contact (you can add a new contact)
- Set a security question (if the receiver doesn’t have Autodeposit)
Web
- Log in to member.neofinancial.com
- Click on Payments in the side menu
- Click Send and enter the amount
- Select a contact (you can add a new contact)
- Set a security question (if the receiver doesn’t have Autodeposit)
The Interac e-Transfer® will be pending until the recipient deposits the money. If the recipient has set up Autodeposit, then the money may be instantly deposited. Only pending Interac e-Transfers® can be cancelled.
The maximum amount you can send with Interac e-Transfer® is $3,000. View the Neo Money™ Account Disclosure Statement for all weekly and monthly transfer limits.
Deposit an Interac e-Transfer®
You’ll receive an email or text message from Interac when someone sends you an Interac e-Transfer®.
Choose Neo Everyday by Peoples Bank of Canada as the financial institution, and then log in to your Neo account and answer the security question.
You can automatically deposit Interac e-Transfers® by setting up Autodeposit.
Request money from someone else
Request funds from someone else by sending them an Interac e-Transfer® request. The recipient will receive a notification of the Interac e-Transfer® request. After they send you money, you’ll receive a notification of the transfer.
Send an Interac e-Transfer® request
To send an Interac e-Transfer® request, go to Payments and select Request. Then enter the amount and choose a contact.
You can cancel the Interac e-Transfer® request before the recipient sends you the funds.
Transfer money to yourself with Interac e-Transfer®
If you want to quickly transfer funds from another bank account to Neo, send yourself an Interac e-Transfer®.
Log in to your bank’s app or website, and then send an Interac e-Transfer® to your own email or phone number. When you receive the Interac e-Transfer® notification, choose Neo Everyday by Peoples Bank of Canada as the financial institution.
Fund a Neo Everyday account with Interac e-Transfer®
To fund Neo Everyday account with Interac e-Transfer®, send the money to your email or phone number. When you accept the transfer, the funds will be deposited into your Neo Everyday account.
Fund a Neo High-Interest Savings account with Interac e-Transfer®
Interac e-Transfers® currently can’t be deposited into Neo High-Interest Savings account.
To fund a Neo HISA with Interac e-Transfer®, deposit the funds in a Neo Everyday account and then move the funds to the Neo HISA.
FAQs
When does an Interac e-Transfer fail?
An Interac e-Transfer request fails when:
- Recipient fails to correctly answer security question
- Sender enters invalid email address or transfer is incomplete
- Recipient declines transfer or expiry date passes
Why is an Interac e-Transfer request showing as pending?
If a recipient doesn’t accept the Interac e-Transfer request, the request shows as pending to the sender.