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Send or receive an Interac e-Transfer®

  • Updated

Quickly transfer money to and from a Neo Money™ account with Interac e-Transfer®. You can request money from yourself to transfer funds from an external bank account to Neo, or you can send or receive money with friends and family.

Most Interac e-Transfers® take under 30 minutes—and many transfers are nearly instant! Here’s what to do if a transfer is taking longer than 30 minutes.

Send money with Interac e-Transfer®

You need a Neo Money™ account to send money with Interac e-Transfer®. Just go to Payments to send funds. The recipient will receive a notification of the transfer to their phone or email.

Neo app

  1. Log in to the Neo app
  2. Go to the Payments tab
  3. Tap Send and enter the amount
  4. Select a contact (you can add a new contact)
  5. Set a security question (if the receiver doesn’t have Autodeposit)

Web

  1. Log in to member.neofinancial.com
  2. Click on Payments in the side menu
  3. Click Send and enter the amount
  4. Select a contact (you can add a new contact)
  5. Set a security question (if the receiver doesn’t have Autodeposit)

The Interac e-Transfer® will be pending until the recipient deposits the money. If the recipient has set up Autodeposit, then the money may be instantly deposited. Only pending Interac e-Transfers® can be cancelled.

The maximum amount you can send with Interac e-Transfer® is $3,000. View the Neo Money Account Disclosure Statement for all weekly and monthly transfer limits.

Deposit an Interac e-Transfer®

You’ll receive an email or text message from Interac when someone sends you an Interac e-Transfer®. 

Choose Neo Money by Concentra Bank as the financial institution, and then log in to your Neo account and answer the security question.

You can automatically deposit Interac e-Transfers® by setting up Autodeposit.

Request money from someone else

Request funds from someone else by sending them an Interac e-Transfer® request. The recipient will receive a notification of the Interac e-Transfer® request. After they send you money, you’ll receive a notification of the transfer. 

Send an Interac e-Transfer® request

To send an Interac e-Transfer® request, go to Payments and select Request. Then enter the amount and choose a contact. 

You can cancel the Interac e-Transfer® request before the recipient sends you the funds.

Transfer money to yourself with Interac e-Transfer®

If you want to quickly transfer funds from another bank account to Neo, send yourself an Interac e-Transfer®. 

Log in to your bank’s app or website, and then send an Interac e-Transfer® to your own email or phone number. When you receive the Interac e-Transfer® notification, choose Neo Money by Concentra Bank as the financial institution.

Fund a Neo Money account with Interac e-Transfer®

To fund Neo Money™ account with Interac e-Transfer®, send the money to your email or phone number. When you accept the transfer, the funds will be deposited into your Neo Money™ account. 

Fund a Neo High-Interest Savings account with Interac e-Transfer®

Interac e-Transfers® currently can’t be deposited into Neo High-Interest Savings accounts. 

To fund a Neo HISA with Interac e-Transfer®, deposit the funds in a Neo Money™ account and then move the funds to the Neo HISA.

 

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