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Send or receive Interac e-Transfers®

  • Updated

Quickly transfer money to and from a Neo Money™ account with Interac e-Transfer®. You can request money from yourself to transfer funds from an external bank account to Neo, or you can send or receive money with friends and family.

Most Interac e-Transfers® take under 30 minutes—and many transfers are nearly instant! Here’s what to do if a transfer is taking longer than 30 minutes.

Send money with Interac e-Transfer®

You need a Neo Money™ account to send money with Interac e-Transfer®. Just go to Payments to send funds. The recipient will receive a notification of the transfer to their phone or email.

Neo app

  • Log in to the Neo app
  • Go to the Payments tab
  • Tap Send and enter the amount
  • Select a contact (you can add a new contact)
  • Set a security question (if the receiver doesn’t have Autodeposit)

Web

  • Log in to member.neofinancial.com
  • Click on Payments in the side menu
  • Click Send and enter the amount
  • Select a contact (you can add a new contact)
  • Set a security question (if the receiver doesn’t have Autodeposit)

The Interac e-Transfer® will be pending until the recipient deposits the money. If the recipient has set up Autodeposit, then the money may be instantly deposited. Only pending Interac e-Transfers® can be cancelled.

The maximum amount you can send with Interac e-Transfer® is $3,000. View the Neo Money Account Disclosure Statement for all weekly and monthly transfer limits.

Deposit an Interac e-Transfer®

You’ll receive an email or text message from Interac when someone sends you an Interac e-Transfer®. 

Choose Neo Money by Concentra Bank as the financial institution, and then log in to your Neo account and answer the security question.

You can automatically deposit Interac e-Transfers® by setting up Autodeposit.

Request money from someone else

Request funds from someone else by sending them an Interac e-Transfer® request. The recipient will receive a notification of the Interac e-Transfer® request. After they send you money, you’ll receive a notification of the transfer. 

Send an Interac e-Transfer® request

To send an Interac e-Transfer® request, go to Payments and select Request. Then enter the amount and choose a contact. 

You can cancel the Interac e-Transfer® request before the recipient sends you the funds.

Transfer money to yourself with Interac e-Transfer®

If you want to quickly transfer funds from another bank account to Neo, send yourself an Interac e-Transfer®. 

Log in to your bank’s app or website, and then send an Interac e-Transfer® to your own email or phone number. When you receive the Interac e-Transfer® notification, choose Neo Money by Concentra Bank as the financial institution.

Fund a Neo Money account with Interac e-Transfer®

To fund Neo Money™ account with Interac e-Transfer®, send the money to your email or phone number. When you accept the transfer, the funds will be deposited into your Neo Money™ account. 

Fund a Neo High-Interest Savings account with Interac e-Transfer®

Interac e-Transfers® currently can’t be deposited into Neo High-Interest Savings accounts. 

To fund a Neo HISA with Interac e-Transfer®, deposit the funds in a Neo Money™ account and then move the funds to the Neo HISA.

 

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