Eligible customers can change the cashback category for their credit card. By changing your cashback cateogry, you can earn different rewards rates on popular spending categories (like gas, shopping, and more).
We’ll send you an email if you’re eligible to change your cashback category. Use the link in the email to explore your options and change the cashback category. If you choose to change your cashback category, we’ll update the cashback rates within 10 business days and email you when the new rates are active.
Cashback categories for Neo credit cards
If you're eligible, you can choose 1 of these options:
Everyday Essentials: Earn more on grocery, gas, and recurring payments.
Shop & Dine: Earn more on dining out and retail shopping.
Everything: Earn a fixed rate on all purchases, no matter where you shop.
Note: The default category for all cards is Everyday Essentials.
FAQs about cashback categories
How do I know if I am eligible to change my cashback category?
How do I know if I am eligible to change my cashback category?
At this time, only eligible customers can change their cashback category. We'll email you if you're eligible.
If I change my cashback category, is the change permanent?
If I change my cashback category, is the change permanent?
At this time, you can only change your cashback category once per month. Use the link in your email to change your category.
How often can I switch my cashback categories?
How often can I switch my cashback categories?
You can switch your cashback category once a month.
After I choose a new cashback category, when will the change occur?
After I choose a new cashback category, when will the change occur?
Changes to your cashback category can take up to 10 business days. We’ll email you when your cashback category is updated.
What happens to my current card?
What happens to my current card?
Nothing! Your card and card number will stay the same. The only thing that changes are your cashback rates.
Will my other cashback boosts change?
Will my other cashback boosts change?
No. If you’re boosting your cashback with your Neo Everyday account, there are no changes to your boost levels.
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