At Neo, rewards are instant—you earn cashback as soon as you make a purchase.
If a purchase is refunded, the cashback earned from it is returned. This keeps your Rewards Wallet in line with your completed purchases. Your Rewards Wallet balance may be adjusted to make sure your cashback matches your spending.
For more details, see Neo’s Rewards Policy.
FAQs about adjustments to rewards
Why did Neo adjust my cashback?
Why did Neo adjust my cashback?
Since Neo gives you instant cashback, your Rewards Wallet balance may be adjusted if a purchase is later refunded. When a purchase is refunded, the cashback you’ve earned from that purchase is later returned.
How often does Neo adjust rewards?
How often does Neo adjust rewards?
We automatically review refunds regularly. If you received cashback for a purchase that was later refunded, your Rewards Wallet will be later adjusted.
Will I get notified when my rewards are adjusted?
Will I get notified when my rewards are adjusted?
We’ll let you know the first time your rewards are adjusted for refunds. After that, you won't be notified of any further adjustments.
My refund seems incorrect. What should I do?
My refund seems incorrect. What should I do?
If a refund or cashback adjustment doesn’t look right, chat with us and we’ll review your transactions.
Where will I see the cashback adjustments?
Where will I see the cashback adjustments?
You can view the adjustments in your Rewards Wallet.
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