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Track an order from the Neo Store

  • Updated

You must be excited to get your hands on your Neo Store order.

All orders from the Neo Store are shipped using standard mail, and it can take up to 15 business days for delivery. You can submit a request to our team to get tracking details.

Our team will send you an email with tracking details within 24 hours.

After you place an order

Order shipping time

After an order is placed, it will ship within 24–48 hours. You can request order tracking details after your order has shipped.

Make changes to your order

You can’t modify or make changes to your already-placed order, but you can place a new order from the Neo Store.

Return or exchange your order

All orders from the Neo Store are final sales, so returns or exchanges can’t be requested at this time.

How to request your Neo Store order tracking details

You can open a chat session or call 1 (855) 636-2265 to request your Neo Store order tracking details.

Didn’t receive an email with tracking details?

You don’t need to submit another request for tracking details. Sometimes, there’s a delay in receiving order tracking details from the carrier partner.

Once tracking details for your order are received from the carrier partner, our team will send you an email.

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