You can view the balances of your Neo Chequing, Neo Everyday, Neo Savings, and Neo High-Interest Savings accounts on the Neo app or website. Go to Money to view the current balance for all your accounts.
Transfers between Neo accounts are instant and the current balance updates in real-time. Transfers from an external bank to Neo accounts take 1-3 business days.
How to view your Neo account balance
Go to Money to view the current balance for your Neo Chequing, Neo Everyday, Neo Savings, and Neo High-Interest Savings accounts.
Neo app
Log in to the Neo app
In the Accounts tab, select your account
Web
Log in to member.neofinancial.com
Click on Money from the left-side menu
Difference between your current and available balance
Your Neo accounts have two types of balances:
Current balance
Available balance
Current balance
Go to Money to view the current balance across all your Neo accounts or select your account to view the individual account’s current balance (Neo Chequing, Neo Everyday, Neo Savings, or Neo High-Interest Savings account).
Your individual account’s current balance includes:
Available balance
Amounts on hold
Pending transactions
Available balance
Go to Money and select your Neo Chequing, Neo Everyday, Neo Savings, or Neo High-Interest Savings accounts to view the available balance.
Your available balance is the amount you can:
Transfer between Neo accounts or to an external bank
Use to make purchases with your Neo Money™ card
Can’t access the funds in your Neo accounts?
If you can’t access the funds in your Neo Chequing, Neo Everyday, Neo Savings, or Neo High-Interest Savings accounts, your funds may be on hold (not available to use). Check to see if there are any pending transactions (such as refunds from merchants) or in-progress transfers (like EFTs or direct deposits from an employer, the government, or other businesses).
To view your account transactions (pending and posted), go to Money, select your Neo Chequing, Neo Everyday, Neo Savings, or Neo High-Interest Savings account, and scroll down.
Here’s the step-by-step guide to view your Neo account transactions.
⭐️ Want another perspective? Ask our Neo Community
Post questions, find answers, and connect with community experts.
Reach out for support
Start a chat with our virtual assistant or live Specialist.