Note: Some perks are going away soon to make way for Neo's new memberships. Learn more about what's changing.
Unsubscribe to perks
You can cancel your perks at any time. If you choose to unsubscribe to perks, the perks will remain active until the end of the current month. You can resubscribe to cancelled perks at any time.
Neo app
Log in to the Neo app
Tap the lighting bolt icon in the top-right corner
Tap the perks you want to cancel
Tap Unsubscribe
Web
Log in to member.neofinancial.com
Click on the lighting bolt icon in the top-right corner
Click on the perks you want to cancel
Click on Unsubscribe
Purchase protection and insurances
When you subscribe to perks that include purchase protection, Balanceguard+, and travel insurance, you’ll be automatically enrolled and eligible purchases made with your Neo card will be eligible for protection. View the insurance certificates for details about coverage and submitting claims.
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Start a chat with our virtual assistant or live Specialist.