Scams are on the rise, and scammers are becoming more tricky and creative in their methods. They may use a variety of methods, such as phone calls, texts, and emails. It’s important to stay vigilant against these scams and become smarter to beat them.
Let's discover how we can beat scams together, report them, and identify the most common types of scams.
How does Neo protect you?
Your safety is our top priority at Neo. You are the centre of everything we do. We have carefully designed our experience to protect you and your information, giving you the confidence to feel safe and secure with us.
A member of the Neo team will never ask for:
- Your full 16-digit card number, PIN, or Neo account password
- Money via Interac e-Transfer®, wire transfers, or cash
- Any verification code through phone, text, or email
If someone calls you pretending to be from Neo Financial and asks for a verification code, it’s a scam.
Neo isn’t responsible for any loss if you choose to share your financial information with a member of our team through chat, phone, or social media. Learn more about the protection for unauthorized card transactions.
If you happen to be scammed, here's what to do next and you can also report the scam to the Canadian Anti-Fraud Centre.
Beat the scam
There are a few steps you can take to protect yourself from scams.
Pause and think, before you respond
Stay vigilant when you receive unsolicited calls, texts, or emails. Always be cautious, especially when someone asks for your personal information or pressures you to take immediate action, such as making a payment.
Don’t respond to any of these. Instead, confirm their authenticity by directly contacting the relevant company or authority.
If you receive an unexpected call and you’re sure it’s from us, then do the following:
Step 1: Disconnect the call
Step 2: Freeze your card from the Neo app or website
Step 3: Chat with us or call us at 1 (855) 636-2265
Common scams
Watch out for some of these common types of scams, as they may appear convincing and legitimate.
Impersonating Neo to get your account information
Scammers may pretend to be Neo through email, text, or calls to obtain your Neo account password or one-time verification code, which they will use to access your account or authorize a payment
Getting remote access to your devices
Scammers often impersonate trusted sources, like your bank, to gain remote access to your device and steal your bank details or trick you into sending money.
Learn more about how to stay safe online.
Requesting bank transfers for payments
Scammers often use social media, online marketplaces, or websites to advertise too good-to-be-true deals or discounts, and request payments via bank transfers instead of card payments.
You can find more recent scams on the Canadian Anti-Fraud Centre website.