Scams are on the rise, and scammers are becoming more tricky and creative in their methods. They may use a variety of methods, such as phone calls, texts, and emails. It’s important to stay vigilant against these scams and become smarter to beat them.
Let's discover how we can beat scams together, report them, and identify the most common types of scams.
Protect yourself from scams
Your safety is our top priority at Neo. We have carefully designed our experience to protect you and your information.
A member of the Neo team will never ask for:
Your full 16-digit card number, PIN, or Neo account password
Money via Interac e-Transfer®, wire transfers, or cash
Any verification code through phone, text, or email
Note: If someone calls you pretending to be from Neo Financial and asks for a verification code, it’s a scam.
Neo isn’t responsible for any loss if you choose to share your financial information with a member of our team through chat, phone, or social media. Learn more about the protection for unauthorized card transactions.
If you receive an unexpected call and you’re not sure it’s from us, you should do the following:
Step 1: Disconnect the call
Step 2: Freeze your card from the Neo app or website
Step 3: Chat with us or call us at 1 (855) 636-2265
If you happen to be scammed, here's what to do next. You can also report the scam to the Canadian Anti-Fraud Centre.
Common scams
Scammers are constantly inventing new tactics, but many popular scams share the same tricks. Watch out for some of these common types of scams, as they may appear convincing and legitimate.
Impersonating Neo to get your account information
Scammers may pretend to be Neo through email, text, or calls to obtain your Neo account password or one-time verification code to access your account.
How to protect yourself:
If you receive a suspicious message, do not reply or click any links.
If you’re unsure, contact us directly to verify the message.
Phishing & fake websites
Scammers often impersonate real companies and create social media posts, messages, or websites designed to steal your login information or personal details.
How to protect yourself:
Be cautious of messages that pressure you to act fast or update payment information. These links often lead to scam websites.
Review the sender details and email closely. Misspellings, extra words, or unusual domains are strong signs of a scam.
Never enter your password or financial details on any page you reached through a suspicious link. Always navigate to the company’s website directly.
Tech support scams
Scammers pose as technical support (from “Windows,” “Apple,” or your bank) saying you have a virus or security issue. They might try to install software on your device or ask for payment to “fix” a problem that doesn’t exist.
How to protect yourself:
Be cautious of any calls claiming that your device has viruses or security issues.
Avoid clicking on unsolicited pop-ups that claim “WARNING: Your system is infected!” or tell you to call a phone number for urgent support.
Never install remote-access software at someone’s request unless you initiated the support conversation with a trusted provider.
When in doubt, restart your device and run your own antivirus scan.
Learn more about how to stay safe online.
Tip: You can find more recent scams on the Canadian Anti-Fraud Centre website.
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