If you’re struggling to verify your identity, read on to learn to verify who you are in the right way. Neo uses Onfido (a trusted online identification partner) to collect photos of your ID document and a video picture of yourself. Information and photos you share through the Neo app or the verification link are secure.
Tips for taking a picture of yourself
Here are some tips for taking a picture of yourself:
Take selfie in a well-lit area
Keep your face centred and visible
Maintain a neutral expression
Note: If you’re Quebec resident, then you may be able to verify your identity in a different way.
Tips for taking photos of your ID document
Use an acceptable form of valid ID document. Here are a few tips for taking photos of your ID document:
ID document is valid
Photo you take is clearly visible
All four corners of the ID document are visible
Photo is free of reflection (avoid overhead lighting) and good quality
Information (full name, date of birth, and address) matches the application
Tips for taking a photo of your proof of address
If we have asked you to share the proof of address, then here are a few tips for taking a photo of your proof of address:
ID document must be less than 3 months old
All four corners of the proof of address document are visible
Take a photo of the original document (screenshots aren’t acceptable)
Information (full name, date of birth, and address) matches the application
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