View your Neo Money account statements and transactions

Generate account statements on demand for your Neo Everyday, Neo Savings, and Neo High-Interest Savings accounts. Account statements show your opening balance, closing balance, bill payments, interest earned on deposits, and cashback earned from purchases made with a Neo Money™ card.

View Neo Money account statements

Monthly statements are available online for each Neo Everyday, Neo Savings, and Neo High-Interest Savings account.

Neo app

1. Log in to the Neo app
2. Go to the Accounts tab and select your account
3. Tap Manage (in the top right corner)
4. Select Statements
5. View your Neo Money account statements and transactions

Web

1. Log in to member.neofinancial.com
2. Click on Money and select your Money account
3. Scroll down and select Statements
4. Select the date of the statement to view

Paper statements aren’t available for Neo Money accounts

To get a physical copy of your Neo Everyday account, Neo Savings account, or Neo High-Interest Savings account statements, log in to the Neo app or website to download statements as PDFs. 

Can’t view your Neo Money account statements?

Try to view your Neo Everyday account, Neo Savings account, and Neo High-Interest Savings account statements from a different device. If you’re still unable to view your account statements, contact us to seek further assistance.

View Neo Money account transactions

All transactions (including deposits, withdrawals, interest earned, and purchases made with a Neo Money card) are listed in each Neo Everyday account. 

Neo app

1. Log in to the Neo app
2. Go to the Accounts tab and select an account
3. Scroll down until you find the recent transactions

Web

1. Log in to member.neofinancial.com
2. Click on Money and select your account
3. Scroll down in the Transactions to find the recent transactions

Alerts for Neo Money account transactions

You can be notified when there’s new account activity on your Neo Everyday, Neo Savings, and Neo High-Interest Savings accounts. Personalize the type of notifications that you’d like to receive from the Neo app or website.

Transaction data for Neo Money accounts

You can export the transaction history for the Neo Everyday, Neo Savings, and Neo High-Interest Savings accounts from the Neo website. Please note, CSV exports are not available from the Neo app. Here's how to download your transactions in a CSV file.

Don’t recognize a transaction on your Neo Money account?

If you notice a transaction that you didn’t make, freeze your Neo Money card right away so no one can use your card to make further transactions. Report unauthorized transactions directly from the Neo app or website.

Transaction fees for the Neo Money card

Enjoy unlimited everyday transactions with your Neo Money card. If you make a purchase or withdraw cash abroad, a 2.50% foreign exchange conversion fee applies. The foreign exchange conversion fee is based on the Mastercard® International foreign currency exchange rates.

Neo doesn't charge any ATM fees for cash withdrawals using the Neo Money card, but you may still be charged a fee by the ATM operator (usually around $3 but depends on the ATM). 

FAQs

Can I request paper statements for my Neo Money account?

Currently, paper statements aren't available for the Neo Money account. To save and print your Neo Everyday account, Neo Savings account, and Neo High-Interest Savings account statements:

1. View the monthly account statement
2. Select the Save icon to download the PDF document
3. Open the downloaded PDF and print it

How can I request a letter from Neo confirming the balance of my Neo Money accounts?

Chat with us to request a letter (for immigration) from Neo confirming the balance of your Neo Everyday, Neo Savings, and Neo High-Interest Savings accounts.