Neo Financial

An unauthorized transaction is one that you didn’t make on your card. You can report an unauthorized transaction by going to the transacti...

Report unauthorized transactions

If there’s a problem with a transaction you made with your card, you can report an issue from the transaction details. Go to your transact...

Report a transaction issue

We will review your dispute claim and give the merchant an opportunity to respond to the claim. Typically, dispute claims are resolved wit...

After you dispute a transaction

Your credit or Neo Money™ cards can have a pending, posted, declined, or reversed transaction status. To view the transaction status, go t...

Transaction statuses on your card

A pending transaction is a transaction made with your card that hasn’t been posted yet.Typically, a pending transaction is posted within 3...

Pending transactions on your card

Steps to dispute transactions that you recognize or don't.

Report transaction issues

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