Neo Financial

Cards

Use Apple Pay or Google Pay to make safe and convenient purchases of up to $400 using your smartphone. Most merchants allow contactless pu...

Add a card to your mobile wallet

When you receive your card in the mail, activate your physical card online. Go to Activate and enter your card number, valid thru date, CV...

Activate your physical card

Use your virtual card for online purchases by viewing your card’s details. You can also add the card to your Apple Wallet or Google Wallet...

View your virtual card

Cards shipped with standard delivery usually take 15 business days to arrive and rush deliveries take 3 to 5 business days. Deliveries may...

Card didn’t arrive

If you forgot your PIN, you can view your PIN from the Neo app or website.Forgot your PIN?View your PIN or change your PIN by going to the...

Forgot the PIN for your card

Your 4-digit PIN can be viewed from the Neo app or website. When do you need to enter your PINWhen you insert your card to complete a tran...

View the PIN for your card

To change your PIN, go to the Neo app or website. You’ll need your current PIN to set a new PIN for your card.
How to set up a new…

Change the PIN for your card

The JA Money card gives you the tools to take big steps towards financial independence. Best of all, you can earn cashback on what you car...

Get started with the JA Money card

Additional cardsAdditional cards (also called supplemental cards or secondary cards) are available with Neo credit cards (Neo Mastercard, ...

Additional cards and joint accounts

Activate your physical card, set up Apple or Google Wallet, or view your virtual card details to make online purchases.

Getting your new card

Spend controls let you choose what types of transactions you can use your card for. Go to the Cards on the Neo app or website to manage on...

Manage the transaction settings on your card

If your card is lost or stolen, freeze your card immediately so no one can use the card. You can then report any unauthorized transactions...

Lost or stolen card

Neo will notify you when your card is expiring soon and once your new card is on the way. If you don’t receive a notification and your car...

Request a new card

Freeze your card to disable it and prevent any further transactions. Unfreezing your card will then enable you to make transactions again....

Freeze or unfreeze your card

If your card doesn’t work for a purchase, Neo will send you an email with the reason for the decline and what you can do to make your card...

Reasons for card declines

You can ‌use your card anywhere Mastercard is accepted. If you’re planning a trip, you don’t need to notify Neo that you’re travelling. Ho...

Using your card while travelling

You can withdraw funds from your Neo Everyday account by using the Neo Money card at an ATM up to a $500 daily withdrawal limit.
How to wi...

Cash withdrawals from your Neo Money card

If you're interested in getting a different credit card, you have the option to open multiple credit accounts or switch your current credi...

Swap your credit card

Manage your card transaction’s settings, report a lost or stolen card, and request a new one.

Card settings and preferences

An unauthorized transaction is one that you didn’t make on your card. You can report an unauthorized transaction by going to the transacti...

Report unauthorized transactions

If there’s a problem with a transaction you made with your card, you can report an issue from the transaction details. Go to your transact...

Report a transaction issue

We will review your dispute claim and give the merchant an opportunity to respond to the claim. Typically, dispute claims are resolved wit...

After you dispute a transaction

Your credit or Neo Money™ cards can have a pending, posted, declined, or reversed transaction status. To view the transaction status, go t...

Transaction statuses on your card

A pending transaction is a transaction made with your card that hasn’t been posted yet.Typically, a pending transaction is posted within 3...

Pending transactions on your card

Steps to dispute transactions that you recognize or don't.

Report transaction issues

Legal

Avis juridiques

Privacy Policy

Confidentialité

Terms & Conditions

Conditions

Go to neofinancial.com

Community

Blog

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Français (Canada)

English

url(https://downloads.intercomcdn.com/i/o/aopog946/879724/7aae914f107b890de46278488605/380fd198629ad5b1a081fc46948fac4f.png)