Neo Financial

You can update your email, phone number, or address directly from your Neo profile. Chat with us to change other information (like your le...

Change your personal account information

Our team can help you update your legal name or date of birth. To prevent fraud, we’ll need documentation of your name or date of birth.
U...

Update your name or date of birth

Our team can help you update your Social Insurance Number (SIN) or other tax reporting information.
Update your SIN
Chat with us to update...

Update your SIN and tax information

Use the primary email address and password associated with your Neo account to log in. If you’re logging in for the first time, try to res...

Can't log in to your Neo account?

To help keep your Neo account secure, you'll be asked to verify the device you're logging in from by entering in a verification code sent ...

Verify your devices

You can edit notification preferences for Transactions, Reminders &amp; Alerts, Payments, Promotions, Recommendations, and Neo Tips. Your ...

Edit your notification preferences

Reminders &amp; Alerts for credit products inform you about upcoming payment due dates and when you’re approaching your credit limit. The ...

Edit your preferences for reminders and alerts

All the details of any limits (like transfer limits or card spending limits) are available in the account's disclosure statement, rate, an...

Transfer limits and spending limits

Neo values transparency and wants to be upfront about how we manage data. Due to government regulations, Neo retains your account data for...

How Neo manages your account data

In the event that a customer passes away, we will require some documents and information to proceed.
You can give us a call at 819-410-106...

What to do if an account holder passes away?

We're happy to assist you with any issues or questions you may have. The fastest way to contact us is through chat.Chat with usStart a cha...

How to contact Neo Financial

You can close your credit cards or accounts from the Neo app or website. Close your credit cardLog in to the Neo app or website to close y...

Close your account

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