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Profile

Signing up

  • What forms of identification do you accept?
  • Set up your card’s PIN
  • How do I view my PIN?
  • Tips for photographing your ID documents
  • Tips to taking a good selfie
  • Change your PIN

See all 7 articles

Managing your profile

  • Why is my application in review?
  • Where can I find my T5?
  • There's an error on my T5. What should I do?
  • When will I be able to see my T5 from Neo?
  • How to read & understand your T5
  • How do I increase my Secured Card credit limit?

See all 12 articles

Security

  • I forgot my password
  • What's a scam?
  • How do I reset my security questions?
  • Are there different types of scams?
  • How do I spot a scam?
  • Freeze your card

See all 9 articles

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