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Make a payment to your Neo Secured Credit™️ card

  • Updated

You can make a payment to your Neo Secured Credit™️ card from an external financial institution or with the Money account.

How to make a payment from a Money account

You can make instant payments from your Neo Money™️ account to your Neo Secured Credit card.

Neo app

  • Log in to the Neo app on your mobile device
  • Select the Credit option at the top of the page and select your account  
  • Tap Pay now
  • Select Money
  • Choose an amount to pay
  • Tap Transfer to complete the payment

The payment will be reflected in your account instantly.

Web

  • Go to member.neofinancial.com, and log in to your account
  • Select Credit from the side menu and select your credit account
  • Click on Pay now
  • Select Money
  • Choose an amount to pay
  • Click on Continue to complete the payment

The payment will be reflected in your account instantly.

How to make a payment from an external bank account

Neo app

  • Log in to the Neo app on your mobile device
  • Go to the Accounts tab, swipe to view Credit, and select your credit account
  • Tap Pay now, then select Pay now, then select Pay from an external bank account
  • Follow the remaining instructions to finish your payment

Web

  • Go to member.neofinancial.com and log in to your account
  • Select Credit from the side menu and select your credit account
  • Click on Pay now, then select Pay from an external bank account
  • Follow the remaining instructions to finish your payment

If you wish to pay externally from your bank account, you’ll need to provide the account number (your credit card number), payee name, and amount to make a bill payment.

For your Neo Secured Credit™️ card or Hudson's Bay Mastercard® the payee name will be Neo Financial; Neo Financial Technologies LTD./Inc. or Mastercard, Neo Financial. This will depend on who you bank with. If you have a World Elite® Mastercard®, the payee name will be Neo Financial World Elite. Other than this, all you need to make your payment is the amount you wish to pay and your credit card number.

About payments to a secured credit card

Security fund

Your security fund can’t be used as a payment for your monthly statement. If you want to close your account permanently, you may be able to use your security to pay off your balance. 

Contact us if you are looking to close your account and want to use your security fund. 

Late or missed payments

You may be charged interest if your payment is past the due date or is not the full amount based on your statement. 

Here’s more information on how the Neo Secured Credit card works.

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