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How do I pay my Neo Secured Credit™️ card bill?

  • Updated

You can pay off your Neo Secured Credit card through your other financial institution’s ‘Bill Pay’ feature or directly through your Neo Money™️ account. 



Bill Pay

  1. Log in to your financial institution’s app or web banking.
  2. Select the ‘Bill Pay’ feature.
  3. Search for ‘Neo Financial’ as a payee.
    1. CIBC: Mastercard Neo Financial
    2. HSBC: Neo Financial Technologies Ltd.
  4. Enter your 16-digit Neo Secured Credit card or Hudson’s Bay Secured Mastercard® number as the account number.
  5. Follow your financial institution’s instructions to finalize the update or addition.
  6. Then you can select Neo Financial from the list of payees you’ve added!
  7. Select the amount you want to pay. 
  8. Confirm the payment!

From your Neo Money account

  1. Log in to your Neo account through the app.
  2. Select the window that says ‘Credit.’
  3. From here you should see your borrowed balance and a button underneath that says ‘Pay.’

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