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How do I set up pre-authorized bill payments from my Money account?

  • Updated

Forget about due dates and missed payments. With pre-authorized payments, you can take care of your bills and make sure they will get paid automatically and on time.

To set up pre-authorized bill payments, you first need to collect the account details in the Neo app or website following these steps:

Neo app

  • Log in to the Neo app on your mobile device
  • Select the Money option at the top of the page and select your account  
  • Select the More icon, then tap Account details
  • Scroll down until you see Download PDF to view


  • Go to and log in to your account
  • Select Money from the side menu and choose an account
  • Scroll down, then click on Details tab
  • Click on Download PDF to view

The information required is as following

  • Transit (Branch)
  • Institution (Bank)
  • Account Number

Pre-authorized payments don’t work on your Neo credit card. These steps help you access the account information a merchant needs to set up a pre-authorized debit on a recurring basis.

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