Send, request, and receive Interac e-Transfers®

Send and receive ‌Interac e-Transfers® to and from your Neo Money™️ account.

How to send an Interac e-Transfer®

Neo app

1. Log in to the Neo app on your mobile device
2. Tap the Payments icon
3. Select Send and enter the amount
4. Select a contact (add a contact or select a previous one)
5. Set a security question (only needed if the receiver doesn’t have autodeposit set up)
6. Tap Review
7. Tap Confirm

Web

1. Go to member.neofinancial.com and log in to your account
2. Click on Payments from the menu
3. Select Send and enter the amount
4. Search for a contact (add a contact or select a previous one)
5. Set a security question (only needed if the receiver doesn’t have auto-deposit set up)
6. Click Continue

Review and click Send.

How to request an Interac e-Transfer®

Neo app

1. Log in to the Neo app on your mobile device
2. Tap the Payments icon
3. Select Request and enter the amount
4. Select a contact (add a contact or select a previous one)
5. Tap Review
6. Tap Confirm

Web

1. Go to member.neofinancial.com and log in to your account
2. Click on Payments from the menu
3. Select Request and enter the amount
4. Search for a contact (add a contact or select a previous one)
5. Click Continue

Review and click Request.

How to receive an Interac e-Transfer®

1. When you receive an email from Interac, deposit your funds to Neo Money by Concentra Bank
2. Enter your security answer for the transfer
3. If the correct answer is entered, the funds will automatically be deposited into your Neo Money™️ account

Know more about Interac e-Transfer®

Autodeposit

When you enable autodeposit, Interac e-Transfers® sent to the email registered with your Neo Financial account will be deposited directly into the Neo Money™️ account without a security question. 

Transfer limits

Interac e-Transfers® are subject to daily, weekly, and monthly limits. For each transaction the limit is $3,000. You can learn more about transfer limits.

Transfer funds to yourself with Interac e-Transfer®

To transfer funds from one financial institution to another with Interac e-Transfer®, you need to add yourself as a contact. 

You can make the transfer to yourself by adding your email or phone number associated with your Neo Financial account.