If you suspect a transaction is fraudulent, you can flag it directly to our team using the Neo Financial app by following the steps outlined below. Be sure to report a suspicious transaction immediately. First, sign in to your account by using the Neo Financial app or web banking.
- Select your Credit account.
- Select the transaction you suspect to be fraudulent.
- Click on Dispute transaction.
- Once you have clicked on Dispute transaction, you’ll have the option to contact our support team.
- Click on our email address to write us an email raising a request to investigate the fraudulent transaction.
A member of our team will follow up with you within 5 business days should we require additional information.