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How do I dispute a transaction?

  • Updated

If you suspect a transaction is fraudulent, you can flag it directly to our team using the Neo Financial app by following the steps outlined below. Be sure to report a suspicious transaction immediately. First, sign in to your account by using the Neo Financial app or web banking.


  1. Select your Credit account.
  2. Select the transaction you suspect to be fraudulent. 
  3. Click on Dispute transaction.
  4. Once you have clicked on Dispute transaction, you’ll have the option to contact our support team. 
  5. Click on our email address to write us an email raising a request to investigate the fraudulent transaction. 


A member of our team will follow up with you within 5 business days should we require additional information.

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