You recently returned an item and are expecting a refund from the merchant.
The time it takes for your refund to be posted to your credit account varies depending on your return method. For example, if you return a purchase in-store, by mail, or if the cancellation occurred for a subscription service.
Refund processing time
Merchants usually take 10 business days to post refunds on credit or money accounts.
The following are some common scenarios you may face when receiving a refund from a merchant.
Purchase returned in-store
You’ve recently returned a purchase in-store. The merchant processed a refund and you're expecting it to show up on your credit account.
It often takes time for a refund to be applied. Check the merchant's refund policy to find out how long this process should take.
Purchases returned by mail
You’ve recently returned a purchase by mail. The merchant will not process a refund until the return is received and accepted.
Wait for your package to arrive at the merchant's facility. The merchant will process the refund within the time-frame outlined in their refund policy.
Cancelled subscription service
You’ve recently cancelled a subscription service from a merchant and the merchant has processed a refund to your credit account. You can expect to receive the refund within the guided refund processing time.
It has been 30 days and I haven’t received my refund
If you've contacted the merchant and haven't received your refund in over 30 days, we can look into this for you. Here's information on how to file a dispute.
Disputing a transaction does not guarantee that you will receive a refund. Our team will investigate your claim and send you an outcome.