If you don’t remember your card’s PIN, you can view it anytime from the Neo app or website.

How to view your card’s PIN

Neo app

• Log in to the Neo app on your mobile device
• Go to the Home tab, scroll down, and select your card
• Select the More icon
• Select View PIN
• Tap Show PIN
• Enter the account password, or use Face or Touch ID to reveal the PIN.

Web

• Go to member.neofinancial.com and log in to your account
• Click on Cards in the side menu
• Scroll down to Security & Help section
• Click on View PIN
• Click on the View PIN icon
• Enter the account password to reveal the PIN

About your card’s PIN

Tap transactions are limited to $250. If your transaction exceeds this amount, you will need to enter your PIN.

Here’s how you can change your PIN.

If you order a replacement card, your PIN will be the same.