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View your credit card statement

  • Updated

View your monthly statements online by going to your credit accounts. You can also choose to receive paper statements mailed to your address.

You'll get an email notification every month when your statement is ready.

View your statements

You’ll get an email every month when your statement is ready. The statement will contain all the transactions you’ve made during the billing cycle.

Neo app

  1. Log in to the Neo app
  2. Select Credit from the top and select your credit account
  3. Tap the three dots and select View statements
  4. Select the date of the statement to view


  1. Log in to
  2. Click on Credit and select your credit account
  3. Scroll down and select Statements 
  4. Select the date of the statement to view

Paper statements

You can download PDFs of your monthly statements from your credit accounts, or you can choose to receive paper statements for $2.50 per month.

Request paper statements

Contact us to get paper statements mailed to you every month. Paper statements cost $2.50 per month, and the fee will be charged to your credit account on the statement date. The statements will be sent through Canada Post regular mail to the mailing address on your Neo account.

Paper statements can take up to one week (excluding statutory holidays and weekends) to arrive in the mail. If you don’t receive a statement within one week, check out if there are any delivery service disruptions in your area.

Statements for closed credit accounts

If your credit account is closed, you’ll still receive emails on your statement date if there’s a remaining positive or negative balance. 

Stop receiving statements for closed credit accounts

To stop receiving electronic statements for a losed credit account, make a payment to get your balance to $0.00.

If you have an outstanding balance on your closed credit account, you can contact us to request a transfer of the negative balance.

Download credit transaction information

Currently, it’s not possible to download credit transaction information or CSV files with credit transactions.

Understanding your credit card statement

Your credit card statement contains all transactions and account activity during the billing cycle. Learn more about the information in credit card statements.

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