Reset your password

Reset your Neo account password by requesting an email with a password reset link.

How to reset your Neo account password

Neo app

1. On the login page, tap Need a password? 
2. Enter your email and tap Reset
3. Check for an email from Neo Financial and tap Reset Password
4. Choose an option and provide the requested information
5. Set a new password and confirm it

Web

1. Go to member.neofinancial.com
2. Click Need a password?
3. Enter your email and click Reset
4. Check for an email from Neo Financial and click Reset Password
5. Choose an option and provide the requested information
6. Set a new password and confirm it

Possible issues during password reset

Reset email wasn't received

If you don’t receive the password reset email in your inbox, check the junk or spam section for the email from Neo Financial.

You can also try to reset your password again to receive another password reset email.

Check the spelling of your email when you’re requesting a password reset email.

Don't know your primary email address?

Your primary email is the email address you use to log in to your Neo account. You would have set this up when you initially applied. 

Contact us if you’re unable to remember your primary email address.