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I forgot my password

  • Updated

If you forget your password, select “Need a password?” on the app or website sign in screens. You'll find this in blue letters just underneath the password field.

A link will be sent to the email address associated with your account. To ensure it is you, we will ask you to correctly answer one of the following to confirm your identity:

  • Details found on your physical Neo Card
  • Your ID used to sign up with Neo 
  • Your security questions

After which you will be able to create a new password. 


If you’ve written down your password and lost it, just be sure to change your password right away!



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