New! Choose cashback options for your Hudson’s Bay Mastercard.
Hudson’s Bay Mastercards will continue to be fully functional while Hudson’s Bay is undergoing strategic restructuring.
The Hudson’s Bay Rewards Points program is currently paused. Until further notice, Hudson Bay Mastercards will earn 2% cashback on purchases at Hudson’s Bay and 1% cashback everywhere else when you use your Hudson’s Bay Mastercard. No action is needed from you currently—just keep using your card as usual.
Neo is also introducing new reward options to choose from for your Hudson’s Bay Mastercard. Check your email for more information, or contact us to choose the credit card that best fits your needs.
New rewards options for the Hudson's Bay Mastercard
We’re introducing new rewards options and giving you the ability to choose the credit card that best fits your needs.
Check your email for more information or contact us to upgrade your card.
What is changing with my Hudson’s Bay Mastercard?
Starting on March 28, we’re introducing new reward options and giving Hudson’s Bay Mastercard cardholders the ability to choose the credit card that best fits your needs.
After you choose the new cashback rewards you want, they will be applied to your Hudson’s Bay Mastercard within 7 days of your selection. You’ll receive a new Neo credit card in the mail, but you can use your existing Hudson’s Bay Mastercard until you receive the new card.
How do I choose new rewards for my Hudson’s Bay Mastercard?
Check your email for more information about choosing new rewards for your Hudson’s Bay Mastercard. If you have any questions, contact us to speak with a Specialist.
The new cashback rewards you choose will be applied to your existing Hudson’s Bay Mastercard within 7 days of your selection.
Will my card change when I choose new rewards?
After you choose the new cashback rewards you want, you’ll receive a new Neo credit card in the mail. In the meantime, you can use your existing Hudson’s Bay Mastercard. The rewards option you select will be applied to your Hudson’s Bay Mastercard within 7 days of selection.
How long will my Hudson’s Bay Mastercard be active for?
Your Hudson’s Bay Mastercard will be active until you receive a new Neo credit card in the mail and activate it.
Can I change my rewards later on?
At this moment, we do not have the capabilities of changing rewards on a regular basis. So we ask you to please be thoughtful of your choice and choose the one that resonates with your spending the best.
What if I don't like any of the options?
We have award-winning cashback options, but we are always looking at more alternatives and how to get better rewards for you.
How do I know which one is the best option for me?
What are the things you spend on? Look at your spending patterns and decide what categories you spend the most on. Choose the rewards option that matches your spending.
How do I select a rewards option?
Check the email you received with the reward options. You can also contact us to choose new rewards.
What about my other benefits on my card?
Your card and its benefits remain the same. Continue to use your card seamlessly with every transaction.
If I choose the Shop & Dine option, how do I earn cashback from retail shopping?
With the Shop & Dine option, you’ll earn cashback when you shop for apparel, cosmetics, jewellery, electronics, video games and software, hardware, home and garden, books, sporting goods, pets, and outdoor gear.
Purchases at Amazon and wholesale aren’t eligible for cashback on retail shopping.
If I choose the Shop & Dine option, how do I earn cashback from food and drink?
With the Shop & Dine option, you’ll earn cashback from fast food, restaurants, bars, and nightclubs.
Updates about Hudson’s Bay
What is happening with Hudson's Bay?
You may have heard that Hudson's Bay is undergoing a strategic restructuring under the Companies’ Creditors Arrangement Act (CCAA). This process is designed to allow Hudson's Bay to continue operating while it addresses certain financial challenges. Hudson's Bay stores remain open for business.
I’m concerned about Hudson's Bay’s financial issues—should I be worried about having this card?
There is no need to be concerned. Your card is issued and serviced by Neo, an independent financial service provider. Hudson's Bay’s CCAA process has no impact on your card’s functionality or security.
Impacts to the Hudson’s Bay Mastercard
How does this affect my Hudson's Bay Mastercard— powered by Neo?
Your Hudson's Bay Mastercard is issued and serviced by Neo. It remains fully functional, secure, and unaffected by the Companies’ Creditors Arrangement Act (CCAA) process. You can keep using your card as usual for everyday purchases or any other needs.
Will my Hudson's Bay Mastercard stop working?
Your Hudson's Bay Mastercard will continue to function as usual. This card is issued and serviced by Neo, so it’s not affected by the Companies’ Creditors Arrangement Act (CCAA) process. You can keep using it for everyday purchases, bill payments, and any other transactions without interruption. Your credit limit, interest rate, and account terms remain the same, and your card data remains secure within Neo.
Will this impact my credit card balance or personal data?
No. Your credit card balance and personal data are managed by Neo, not Hudson's Bay. Your obligation to make payments remains with Neo, and your card data is securely stored with Neo.
Do I need to do anything right now?
There is no additional action required. Your Hudson’s Bay Mastercard continues to function normally, so you can keep using it for everyday purchases and make payments as usual.
Will my credit limit be changed or reduced?
No, your credit limit will not be altered because of the CCAA process. Your credit limit is set by Neo based on your personal credit profile.
Is there a risk I won’t be able to use my card for everyday purchases?
You can continue using your Hudson's Bay Mastercard as usual. There are no restrictions or interruptions in service.
If I usually carry a balance, should I worry about changes to my interest rate or account terms?
Your interest rate and account terms remain unchanged. Any adjustments to rates or terms would follow normal credit processes and are not affected by the CCAA process.
Where do I make payments, and will that change?
You continue to make payments to Neo as you always have, through the Neo app or your usual payment method.
Updates on Hudson’s Bay Rewards
What about my Hudson’s Bay Rewards points?
Hudson's Bay has paused its Rewards program and at this time, customers are unable to view, earn, or redeem their points. For the latest information on the Hudson's Bay Rewards program, please visit Hudson’s Bay directly through their official website or customer support. In the meantime, Neo has launched an additional temporary cashback offer to ensure you can continue enjoying valuable rewards while your Hudson's Bay Rewards points are on hold.
When will I see the cashback in my account?
Your cashback will be reflected in your Neo Rewards account within 10 days of your eligible purchase. We are actively working to make this process instantaneous, as you have come to expect with our regular cashback programs, and we anticipate this improvement coming soon. We will notify you once this is available.
What is the cashback offer Neo is temporarily introducing?
Until further notice, you’ll now earn 2% cashback on purchases at Hudson’s Bay and 1% cashback everywhere else when you use your Hudson’s Bay Mastercard. No action is needed from you currently—just keep using your card as usual, and stay tuned for steps you may be required to take in the coming weeks.
This is a limited-time offer that can be amended or cancelled by Neo at any time without notice.
Any refunds, rebates, or similar credits will reduce or cancel the cashback earned on the original eligible purchase. See the Neo Rewards Policy for details and other terms and conditions that apply.
Change to a different card
Can I try one of Neo’s newer cards?
Yes, Neo has introduced several new cards with some of Canada’s highest cashback rates. You can explore these options through the Neo app or by giving us a call.
Can I be considered for another Neo card?
Absolutely! Neo has an exciting lineup of credit cards that may be a perfect fit for your lifestyle, with some of the highest cashback offers in Canada. If you’d like to explore another Neo card, simply explore our card options available. We’d love to help you find the card that best suits your needs.