A Canada Post service disruption could take place starting in May 2025. If a service disruption happens, mail deliveries of cards and paper statements will be delayed.
If you're expecting a card or paper statement, you can securely access your virtual card or digital statements through your Neo account.
We're closely monitoring the situation. Updates on the service disruption are available from Canada Post.
Card delivery delays
If you recently applied for a new card or requested a replacement card, mail delivery of your physical card may be delayed if there is a service disruption.
You can still view your virtual card for online purchases or add your card to your mobile wallet to make purchases using tap.
Paper statement delivery delays
If you receive paper statements for your credit card, mail delivery of paper statements may be delayed if there is a service disruption. Please note that you are responsible for continuing to make your payments by making at least your minimum payments for each statement.
Log in to your Neo account to view your digital credit card statements.