If you’ve made a mistake or changed your mind, you can cancel a pending Interac e-Transfer before the recipient accepts it. However, if the recipient is registered for Autodeposit, you won’t be able to cancel the request.
Deposited Interac e-Transfer®
In case the Interac e-Transfer® was deposited, the issue will have to be resolved with the recipient as the Interac e-Transfer® can’t be cancelled anymore.
Cancel a pending Interac e-Transfer®
You can cancel an Interac e-Transfer® from the Neo app or website.
Neo app
- Log in to the Neo app
- Tap Payments
- Under In Progress, select your transfer and tap Cancel
Web
- Log in to member.neofinancial.com
- Click on Payment from the left-side menu
- Under Pending, select your transfer and click on Cancel
Can’t cancel an Interac e-Transfer?
If you can’t cancel an Interac e-Transfer and the request is showing as pending, here are a few possible reasons why:
Deposit underway
If the recipient’s bank has accepted the Interac e-Transfer, you can’t cancel the request.
Interac e-Transfer on hold
If an Interac e-Transfer is on hold due to additional security review or other issues, your e-Transfer status may show as pending. You won’t be able to cancel the request.