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Find and use your verification code

  • Updated

Verification codes help maintain the security of your account by ensuring you’re the one logging in. You'll get a text message to your mobile number registered with your Neo account. If the phone number is a landline, you'll receive an automated phone call.

Never share your verification code with anyone. The Neo team will never ask you for a verification code.

How to use verification codes 

Neo app

  1. Log in to the Neo app on your mobile device
  2. A verification code is sent through a text message or phone call
  3. Enter the code you received
  4. Select Always trust if you want to avoid entering your code in the future, or select Trust once if you want to enter your code when you log in 

Web

  1. Go to member.neofinancial.com and log in to your account
  2. A verification code is sent through a text message or phone call
  3. Enter the code you received
  4. Select Always trust if you want to avoid entering your code in the future, or select Trust once if you want to enter your code when you log in 

If you didn’t receive a code, select Didn’t receive a code?

Whenever you log in with a new or untrusted device, a new verification code will be sent to you.

Didn't receive the verification code?

Contact us at 1-855-636-2265 to get help with the verification code.

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