If you made a purchase at Hudson’s Bay in-store or at thebay.com that was eligible to receive Rewards points but didn’t receive the points, contact the Hudson’s Bay Rewards team to report the missing points.
How to sort out your missing Hudson’s Bay Rewards points
To sort out your missing Hudson’s Bay Rewards points, here are the steps you need to follow.
Step 1: Verify your linked Hudson’s Bay Rewards number
To verify your linked Hudson’s Bay Rewards number, go to the Rewards Wallet and check the last 4-digit number. Compare the last 4-digits of your Rewards number with your purchase receipt. If the last 4-digit match, continue to Step 2.
If the last 4-digit don’t match, you may earned Rewards points on a different Rewards number. Contact the Hudson’s Bay Rewards team to transfer your points to the Rewards number linked with your Hudson’s Bay Mastercard.
Step 2: Check if your purchase was eligible for Rewards points
All eligible purchases with your Hudson’s Bay Mastercard automatically receive Rewards points. Check the exclusion list before reporting missing points to confirm your purchase was eligible for Rewards points.
Go to the Rewards Wallet to view your Hudson’s Bay Rewards points and Neo cashback.
Step 3: Report missing Hudson’s Bay Rewards points
To report missing Hudson’s Bay Rewards points, contact Hudson's Bay Rewards at 1 (800) 844-8131 (for Rewards and Rewards Plus members) or 1 (866) 923-9637 (for VIP members).