Skip to main content

How to report an item from the Neo Store as missing/lost or damaged?

  • Updated

Never received your item from the store? Received an item that was damaged?


Please make sure you have the order number from your emailed receipt, your item's name, and your tracking number. 


From there, please contact Neo Support at Tel: (867) 322 4427, Email: 7am-8pm (MT) 7 days a week and they will be happy to help!

Was this article helpful?

Have more questions?