Applications may be reviewed by the Neo team if we need to confirm any information or if additional documents are required.
We’ll let you know when you apply if your application needs to be reviewed. Then we’ll send you emails with any updates.
What to do when your application is under review
If your application is being reviewed, we’ll email you with any updates.
Many applications are reviewed quickly, so check your email for any updates or requests.
Provide additional documents
You may be asked to provide additional documents or information. For example, we may need new pictures of your photo ID if the original photo is blurry.
Common documents that we may request include:
- Photos of the same ID you applied with
- Photos of a secondary ID
- Proof of your address, such as a utility bill or bank statement
The Neo team will send any document requests to your email with the full details.
After your application is reviewed
You’ll receive an email after your application is reviewed. You can then finish the final steps of your application.
Neo app
- Log in to the Neo app on your mobile device
- Look for your application in progress and tap Continue
- Read and accept the terms and conditions
Web
- Go to member.neofinancial.com and log in to your account
- Look for your application in progress and click on Continue
- Read and accept the terms and conditions
Reasons an application is declined
Some reasons an application might be declined include:
- A VPN was used during the application
- The minimum age requirement wasn’t met
- For credit reasons
The most common reason that credit card applications are declined is due to poor credit history. If you were declined for a credit card, we recommend exploring secured credit cards and working to build your credit score.
