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Request a replacement card

  • Updated

You can request a replacement card if your card is expired, lost, or damaged.

Is your card about to expire? We’ll let you know if your replacement card has been issued automatically or if you need to order it yourself.

It’s quick and easy to order a replacement card from the Neo app or website.

Card expiring soon or already expired

Received a replacement notification

Your replacement card will be shipped soon. Just sit tight and relax! You’ll receive it in the mail within 15 business days.

When your replacement card arrives in the mail, you’ll need to activate it to start using it.

Card didn't arrive?

If you didn’t get a notification or receive your replacement card in the mail within 15 business days after it expired, follow the instructions to order your replacement card now.

How to request a replacement card

Neo app

  • Log in to the Neo app on your mobile device
  • Scroll down, and under Card Management, select your card
  • Select the More icon, then tap Request new card

Web

  • Go to member.neofinancial.com and log in to your account
  • Select Cards from the side menu
  • Scroll down, and click on Request new card

Your card number, expiry date, and CVC will be changed when you request a replacement card.

After you request a replacement card

The previous card will no longer be active after you request a replacement card. You can start using your virtual card right away to make online or in-store purchases.

Update your saved payment information

You can view your new virtual card information right after you request a replacement card.

Add your virtual card to your mobile wallet

After you request a replacement card, your virtual card will be available instantly. Start earning rewards right away without waiting for your physical card to arrive in the mail.

You can add your virtual card to Apple Pay or Google Pay from the Neo app. 

Your card will be delivered within 15 business days.

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