You can request a replacement card if your card is expired, lost, or damaged.
Is your card about to expire? We’ll let you know if your replacement card has been issued automatically or if you need to order it yourself.
It’s quick and easy to order a replacement card from the Neo app or website.
Card expiring soon or already expired
Received a replacement notification
Your replacement card will be shipped soon. Just sit tight and relax! You’ll receive it in the mail within 15 business days.
When your replacement card arrives in the mail, you’ll need to activate it to start using it.
Card didn't arrive?
If you didn’t get a notification or receive your replacement card in the mail within 15 business days after it expired, follow the instructions to order your replacement card now.
How to request a replacement card
Neo app
- Log in to the Neo app on your mobile device
- Go to the Home tab, scroll down, and select your card
- Select the More icon, then tap Request new card
Web
- Go to member.neofinancial.com and log in to your account
- Select Cards from the side menu
- Scroll down, and click on Request new card
Your card number, expiry date, and CVC will be changed when you request a replacement card.
After you request a replacement card
The previous card will no longer be active after you request a replacement card. You can start using your virtual card right away to make online or in-store purchases.
Update your saved payment information
You can view your new virtual card information right after you request a replacement card.
Add your virtual card to your mobile wallet
After you request a replacement card, your virtual card will be available instantly. Start earning rewards right away without waiting for your physical card to arrive in the mail.
You can add your virtual card to Apple Pay or Google Pay from the Neo app.
Your card will be delivered within 15 business days.
