How to freeze your card
- Log in to the Neo app on your mobile device
- Select the Card box
- Tap the snowflake icon that says Freeze
- Log in to member.neofinancial.com
- Select Cards in the side menu
- Choose the card you want to freeze (if you have multiple cards)
- Under Settings, click Freeze
When you want to use your card again, follow the same steps and select Unfreeze
What happens if you freeze your card?
Freezing your card deactivates your card so it can no longer be used to make purchases. If a transaction is pending on your account, freezing your card will not block that transaction.
Payments to your credit account also won’t be blocked when your card is frozen.
If you have lost your card, you can request a replacement.
If you request a new card, this does not stop you from making purchases! You can use your virtual card until your physical card arrives.