Your security questions are used to reset the password for your Neo account.
How to change your security questions
Neo app
- Log in to the Neo app on your mobile device
- Tap the Profile icon
- Select Security
- Tap Security questions
- Tap Edit for an existing question or Select a question
Web
- Log in to member.neofinancial.com
- Click on Profile from the menu
- Select Account
- Click on Edit next to an existing security question or Add a question
Use your security questions to reset your password
After your security questions are updated, you can reset your password.
If you don’t remember your security questions, you can also enter card information or verify your ID to reset your password.