You can use your Neo Money™️ card to make purchases, get refunds, and also withdraw cash.
How to withdraw cash
You can withdraw cash using your Neo Money™️ card from any ATM.
- Insert your card into the ATM
- Enter your four-digit PIN
- Choose the amount you wish to withdraw and follow the steps on the ATM
You can only withdraw cash from ATMs. You can't use a Neo Money™️ card withdraw cash directly from a financial institution.
Cash withdrawal limits
The maximum daily ATM transaction limit for cash withdrawals is $500. Daily limits are based on a 24-hour day, which runs from 12:00 AM to 11:59 PM in your timezone.
You'll be charged a $2.50 fee for each cash withdrawal transaction within Canada. There is a $5.00 fee if the withdrawal is outside of Canada.
Additional fees for ATM withdrawals may be charged by the ATM operator.
Manage your transaction settings
It’s possible to enable or disable cash withdrawal transactions based on your preference.
You can check and enable this transaction from the Neo app or website. Here’s how to manage your card’s specific transactions.